Customer Service

1. Our complaint procedure is available online by using the contact us link. It is easy to use and confidential.
2. We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days.
3. Because of the perishable nature of Hampers Direct Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within one working day of delivery or the intended delivery. To help in dealing with your complaint we could ask for a photo of the hamper to conclude the anomaly quicker.
4. Should you be in any way dissatisfied with the Hampers Direct service, all complaints should be addressed to:
   
   By post
   Customer Service Department
   Hampers Direct
   Saxon House
   27 Duke Street
   Chelmsford
   Essex
   CM1 1HT
   
   By phone
   0844 994 3455
   Lines are open from 8:30am - 5:30pm Monday - Friday, 8:30am - 4:00pm Saturday
   
   By email
   customerservice@hampersdirect.co.uk