What time will the hampers or gift be delivered?

Our special delivery service will normally deliver during business hours – 9am until 5pm. If there is a specific delivery requirement please detail this on the special delivery section of the order, and we will do our up most to try to accommodate your request.

However, during busy periods delivery times may differ slightly, and we reserve the right to deliver up until 8pm in exceptional occasions.

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What if the recipient is not available to accept the delivery?

As the hampers and gifts that you send may be a surprise, it is inevitable that in some cases the recipient may not be available to accept their hampers and gifts at the address you have provided.

If this is the case, our delivery driver will endeavor to try one of the following alternatives:

• Firstly, the delivery driver may leave your delivery either with a neighbour or in a safe place at the address, if this is possible.
• If this is not possible, the delivery driver shall try to deliver to the address later in the day, or return to the source with the delivery.
• If it has not been possible to deliver the hampers or gifts, the driver will leave a calling card to advise the recipient of the action taken, the whereabouts of the hampers or gifts and/or the shop's contact name and telephone number.

When contacted by the recipient, our delivery driver will arrange re-delivery for the same day if possible, next day or an agreed day (of the recipient's choosing).

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Is it possible to specify a delivery time for hampers or gifts?

We are unable to guarantee delivery time preferences due to the demands placed upon our flower delivery drivers.

Please detail any preferences on the special delivery section of the order, and we will do our up most to try to accommodate for your request. Please remember that this is a preference, and we cannot guarantee or be committed to any specific delivery time.

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Is it possible to find out if my order has been delivered?

Yes, although as we deliver until 5pm and in exceptional circumstances until 8pm, it is best to wait until after 3pm on the date of delivery before enquiring. Our drivers should be making their final rounds by this time.

If the delivery has not been made by this time, we should be able to confirm the status of delivery. If this is the case, your delivery will typically be awaiting delivery or re-delivery (having already tried to deliver your hampers or gifts).

If you have sent a gift such as Champagne, wines or a hamper, we can trace the status of your order via our specialist delivery company at any time.

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Will I receive confirmation that my order has been delivered?

No, unfortunately we are unable to send an email to confirm that delivery has been made. However, if you wish to call our flower delivery order hotline on 0844 994 3525, our team will be more than happy to help and check the status of your order.

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Is it possible to amend details of my order?

The best method to ensure that your amendments are carried out immediately is to contact our order hotline quoting your order reference number, followed by your desired amendments.

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