Customer Services

Frequent Mistakes

Order process help

What is a CVN (Card Verification Number)?

This is security code on your card that is needed to authorise your transaction. This number is normally is the last three digits on the reverse of your card. This can vary so please contact your bank if you have problems finding the CVN.

I get the following message when placing my order - Your payment details cannot be verified?

If you receive the above message when entering your card details please ensure that you check the following:

• You have entered the correct card type (eg Mastercard, Visa, Switch)
• You have entered the card number correctly (the card number is the longest number shown on the card)
• You have used the correct cardholders name
• You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact Customer Services team.

Switch Cards and Issue Numbers - When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

Recipient & billing details

Recipient details are the details of the person/people you would like to receive your gifts and the billing details are the details where the payment method is registered, this is generally where the card statements are sent to.

Recipients phone number

We require this information as some times it is necessary to contact the recipient to complete the delivery. Where possible we try not to spoil the surprise.